Most positive period: 2025-08-27 (mean=-0.005).
Most negative period: 2025-09-24 (mean=-0.11).
| term | coef |
|---|---|
| area | 2.936128 |
| causing | 2.906075 |
| dropped | 2.802943 |
| frequent | 2.797740 |
| ref | 1.642532 |
| unstable | 1.602901 |
| frustrating | 1.034478 |
| umm | 0.947677 |
| outage | 0.854577 |
| know | 0.846228 |
| timestamp | sentiment_mean | count | rolling_mean | rolling_std | zscore | spike |
|---|---|---|---|---|---|---|
| 2025-07-09 | -0.101766 | 58 | -0.101766 | 0.000000 | 0.000000 | False |
| 2025-07-16 | -0.082558 | 66 | -0.092162 | 0.013582 | 0.707107 | False |
| 2025-07-23 | -0.083025 | 60 | -0.089116 | 0.010957 | 0.555889 | False |
| 2025-07-30 | -0.060942 | 60 | -0.075508 | 0.012617 | 1.154502 | False |
| 2025-08-06 | -0.067121 | 63 | -0.070362 | 0.011393 | 0.284543 | False |
| 2025-08-13 | -0.064564 | 64 | -0.064209 | 0.003105 | -0.114429 | False |
| 2025-08-20 | -0.047902 | 62 | -0.059862 | 0.010437 | 1.146007 | False |
| 2025-08-27 | -0.004697 | 60 | -0.039054 | 0.030899 | 1.111935 | False |
| 2025-09-03 | -0.047007 | 61 | -0.033202 | 0.024690 | -0.559130 | False |
| 2025-09-10 | -0.100200 | 64 | -0.050634 | 0.047855 | -1.035747 | False |
| topic | keywords | corr_with_sentiment |
|---|---|---|
| topic_0 | overpriced, dropped, causing, frequent, area, outage | 0.091041 |
| topic_1 | dropped, area, causing, frequent, frustrating, intermittent | -0.408279 |
| topic_2 | service, charge, speak, need, warning, suddenly | 0.522061 |
| topic_3 | hour, past, unlimited, helpful, intermittent, coverage | 0.206398 |
| topic_4 | dropped, area, frequent, causing, unstable, poor | -0.487181 |
| topic_5 | incorrect, recent, invoice, resolved, data, plan | 0.143191 |
Cluster 0: speak, charge, need, excellent, unlimited, customer, invoice, intermittent, helpful, billing
Cluster 1: coverage, frequent, causing, area, dropped, overpriced, unstable, frustrating, poor, ref
Cluster 2: check, location, service, card, sim, plan, data, network, coverage, signal
Cluster 3: warning, mobile, suddenly, recent, incorrect, resolved, upgraded, restarted, disconnected, escalated
Cluster 4: dropped, frequent, causing, area, frustrating, outage, overpriced, poor, unstable, intermittent
Cluster 5: hour, past, unlimited, helpful, intermittent, excellent, coverage, card, sim, invoice
Cluster 0:
need speak outage overpriced charge
need speak billing helpful charge
need speak sim card excellent charge
Cluster 1:
unstable coverage area causing frequent dropped call
overpriced coverage area causing frequent dropped call
overpriced coverage area causing frequent dropped call
Cluster 2:
check service signal location
check umm service sim card location
check service invoice location
Cluster 3:
restarted incorrect amount recent customer service
escalated incorrect amount recent invoice
restarted incorrect amount recent invoice
Cluster 4:
unstable signal area causing frequent dropped call
poor signal area causing frequent dropped call
poor data plan area causing frequent dropped call umm
Cluster 5:
customer service unstable past hour
customer service unlimited past hour
roaming intermittent past hour